Recent Research
Delivery of healthcare in the NHS - Patients
Prepared for The Times - February 2008
Table of Contents
Demographics
Q1. How easy do you find it to get an appointment with your GP?
Q2. When you made an appointment to see your GP were you seen within 48 hours of
your request?
Q3. When being seen by a doctor in your general practice surgery:
Q4. How important is it for you to have the option to see a doctor in the evenings
or on a Saturday morning?
Q5. Are you willing to see a nurse rather than a doctor when you visit the surgery
for a new medical problem?
Q6. Are you willing to see a nurse rather than a doctor when you visit the surgery
for an existing medical problem?
Q7. Do you understand what a polyclinic is?
Q8. Do you believe a polyclinic (which is a large clinic incorporating a general
practice, other healthcare professionals and some hospital type specialist services)
serving your neighbourhood would make making appointments easier?
Q9. How do you think having a polyclinic (which is a large clinic incorporating
a general practice, other healthcare professionals and some hospital type specialist
services) serving your neighbourhood would affect the quality of healthcare you
receive?
Q10. Overall how do you feel the NHS has performed for you over the last 10 years?Demographics
| NHS region | N | % |
| East & Anglia | 93 | 9% |
| London - Greater London | 55 | 5% |
|
London - Inner London Midlands - East Midlands Midlands - West Midlands |
47 81 85 |
5% 8% 8% |
| North East | 50 | 5% |
| North West | 125 | 12% |
|
Northern Ireland Scotland Central |
14 36 |
1% 4% |
| Scotland North | 18 | 2% |
| Scotland West | 29 | 3% |
| South East | 144 | 14% |
| South West | 104 | 10% |
| Wales | 48 | 5% |
| Yorkshire and Humber | 93 | 9% |
| Base | 1022 |
| Age | N | |
| Range | 18 - 64 | |
| Average | 44 | |
| Base | 1022 |
| Gender | N | % |
| Male | 459 | 45% |
| Female | 536 | 55% |
| Base | 1022 |
Fieldwork:
Started: 19-02-08
Finished: 20-02-08
Sample: 503 GPs
Q1. How easy do you find it to get an appointment with your GP?
|
|
Total |
|
|
Q1. |
N |
% |
|
Very easy |
180 |
18% |
|
Easy |
343 |
34% |
|
Neither easy nor difficult |
202 |
20% |
|
Difficult |
196 |
19% |
|
Very difficult |
46 |
5% |
|
Unsure |
0 |
0% |
|
Haven’t tried in the last six months |
55 |
5% |
|
Base |
1022 |
|
(All
respondents who did not indicate “Haven’t tried in the last six months” at Q1 otherwise
go to Q3)
Q2. When you made an appointment to see your GP were you seen within 48 hours of your request?
|
|
Total |
|
|
Q2. |
N |
% |
|
Yes |
629 |
65% |
|
No |
305 |
32% |
|
Unsure |
33 |
3% |
|
Base |
967 |
|
Q3. When being seen by a doctor in your general practice surgery:
|
|
Total |
|
|
Q3. |
N |
% |
|
Do you prefer to see the same doctor each time? |
505 |
49% |
|
Are you happy to see a different doctor on each visit whatever the cause? |
267 |
26% |
|
Are you happy to see a different doctor if it is an emergency? |
230 |
23% |
|
Other, please specify |
20 |
2% |
|
Base |
1022 |
|
Q4. How important is it for you to have the option to see a doctor in the evenings or on a Saturday
morning?
|
|
Total |
|
|
Q4. |
N |
% |
|
Very important |
271 |
27% |
|
Important |
349 |
34% |
|
Neither important or unimportant |
249 |
24% |
|
Unimportant |
118 |
12% |
|
Very unimportant |
27 |
3% |
|
Unsure |
8 |
1% |
|
Base |
1022 |
|
Q5. Are you willing to see a nurse rather than a doctor when you visit the surgery for a new medical problem?
|
|
Total |
|
|
Q5.
|
N |
% |
|
Yes |
444 |
43% |
|
No |
390 |
38% |
|
Unsure |
188 |
18% |
|
Base |
1022 |
|
Q6. Are you willing to see a nurse rather than a doctor when you visit the surgery for an existing medical problem?
|
|
Total |
|
|
Q6.
|
N |
% |
|
Yes |
636 |
62% |
|
No |
279 |
27% |
|
Unsure |
107 |
10% |
|
Base |
1022 |
|
Q7. Do you understand what a polyclinic is?
|
|
Total |
|
|
Q7.
|
N |
% |
|
Yes |
224 |
22% |
|
No |
648 |
63% |
|
Unsure |
150 |
15% |
|
Base |
1022 |
|
Q8. Do you believe a polyclinic (which is a
large clinic incorporating a general practice, other healthcare professionals and
some hospital type specialist services) serving your neighbourhood would make making
appointments easier?
|
|
Total |
|
|
Q8.
|
N |
% |
|
Yes |
481 |
47% |
|
No |
217 |
21% |
|
Unsure |
324 |
32% |
|
Base |
1022 |
|
Q9. How do you think having a polyclinic (which is a large
clinic incorporating a general practice, other healthcare professionals and some
hospital type specialist services) serving your neighbourhood would affect the quality
of healthcare you receive?
|
|
Total |
|
|
Q9.
|
N |
% |
|
Improvement in quality |
461 |
45% |
|
No change |
199 |
19% |
|
Worsening of quality |
142 |
14% |
|
Unsure |
211 |
21% |
|
Other, please specify |
9 |
1% |
|
Base |
1022 |
|
Q10. Overall how do you feel the NHS has performed for you over the last 10 years?
|
|
Total |
|
|
Q10.
|
N |
% |
|
Marked improvement |
46 |
5% |
|
Improved |
262 |
26% |
|
No change |
329 |
32% |
|
Deteriorated |
276 |
27% |
|
Marked deterioration |
82 |
8% |
|
Unsure |
27 |
3% |
|
Base |
1022 |
|
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